Data maintenance

Characteristic Name:	Data maintenance
Dimension:	Availability and Accessability
Description:	Data should be accessible to perform necessary updates and maintenance operations in it’s entirely
Granularity:	Record
Implementation Type:	Process-based approach
Characteristic Type:	Usage

Verification Metric:

The number of tasks failed or under performed due to lack of data maintenance

The number of complaints received due to lack of continuity in data access

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Technological changes in the infrastructure/system should be handled in such a way that they should not make data inaccessible	(1) Sales order is created once a customer signs a contract. Then it is updated in three instances 1)Delivery date and shipment date is updated once the production plan is created. 2) Actual quantity is updated once the manufacturing is complete 3) Total cost is updated once the freight changes are incurred. A sales order is achieved after one years from delivery.
A maintenance policy for mission critical data should be developed and implemented to handle on going systematic updates (Create, read, update, delete, archive and cleanse)	(1) Customer data : Created when a customer enters into a contract, updated once the customer details change or contact change, archived once the contact end
When multiple versions of the same data is available through different datasets\databases create a master record and make it available across the systems	(1) Master data management
Leverage application and storage technology in such a way that the maintenance policies can be applied on data	(1)Addresses which were not updated during the last 24 months are prompted for validations
Create a responsibility structure/Authorisation structure and a communication structure to manage the process of information generation maintenance and utilisation	(1) It is the responsibility of the work study team to provide SMV (standard minute values) for a garment. (2) Approved SMVs should be sent to the planning department for planning purposes.

Validation Metric:

How mature is the data maintenance process

These are examples of how the characteristic might occur in a database.

Example:	Source:
minutes of a meeting will be produced in draft form and reviewed by the members of the committee before being approved. Once this process of creation is ﬁnished the record must be ﬁxed and must not be susceptible to change. If a record is changed or manipulated in some way, it no longer provides evidence of the transaction it originally documented. For example, if someone alters the minutes of a meeting after they have been approved, the minutes can no longer be considered an accurate record of the meeting. This is another issue that becomes more important in an electronic context.	K. Smith, “Public Sector Records Management: A Practical Guide”, Ashgate, 2007.

Example:

Source:

minutes of a meeting will be produced in draft form and reviewed by the members of the committee before being approved. Once this process of creation is ﬁnished the record must be ﬁxed and must not be susceptible to change. If a record is changed or manipulated in some way, it no longer provides evidence of the transaction it originally documented. For example, if someone alters the minutes of a meeting after they have been approved, the minutes can no longer be considered an accurate record of the meeting. This is another issue that becomes more important in an electronic context.

K. Smith, “Public Sector Records Management: A Practical Guide”, Ashgate, 2007.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
A measure of the degree to which data can be accessed and used and the degree to which data can be updated, maintained, and managed.	D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008.
Can all of the information be organized and updated on an on-going basis?	EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer.

Accuracy to reality

Characteristic Name:	Accuracy to reality
Dimension:	Accuracy
Description:	Data should truly reflect the real world
Granularity:	Record
Implementation Type:	Process-based approach
Characteristic Type:	Usage

Verification Metric:

The number of tasks failed or under performed due to lack of accuracy to reality

The number of complaints received due to lack of accuracy to reality

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Continuously evaluate if the existing data model is sufficient to represent the real world as required by the organisational need and do the necessary amendments to the data model if needed.	(1) A student who received a concession travel card is not eligible for a concession fare if he terminates his candidature before completion of the course. Hence the data model should have an extra attribute as "current status of candidature"
Perform regular audits on mission critical data to verify that every record has a meaningful existence in the reality which is useful for the organisation	(1) All customers existing in the customer master file actually a customer in the customer space open for the organisation. (non customers are not in the customer file) (2) "Greg Glass" is recorded as a glass work company but in fact they are opticians (3) A person's personal details taken from his educational profile may not be a correct reality for his insurance profile even though the information is
Perform regular audits on mission critical data to verify that every record has a unique existence in the reality	(1) It is difficult to find out that the professor "Andrew" is from Colombia university or from the university of Queensland
Ensure that Information available in the system is accurate in the context of a particular activity or event	(1) The driver details taken from vehicle registration may not be accurate in the case of finding the real person who drive the vehicle when an accident is caused

Validation Metric:

How mature is the process to ensure the accuracy to reality

These are examples of how the characteristic might occur in a database.

Example:	Source:
if the name of a person is John, the value v = John is correct, while the value v = Jhn is incorrect	C. Batini and M, Scannapieco, “Data Quality: Concepts, Methodologies, and Techniques”, Springer, 2006.
Percent of values that are correct when compared to the actual value. For example, M=Male when the subject is Male.	P. Cykana, A. Paul, and M. Stern, “DoD Guidelines on Data Quality Management” in MIT Conference on Information Quality - IQ, 1996, pp. 154-171.
an EMPLOYEE entity (identified by the Employee-Number 314159) and the attribute Year-of-Birth. If the value of Year-of-Birth for employee 314159 is the year the employee was born, the datum is correct.	C. Fox, A. Levitin, and T. Redman, “The Notion of Data and Its Quality Dimensions” in Journal Information Processing and Management: an International Journal archive, Volume 30 Issue 1, Jan-Feb 1994, 1992, pp. 9-19.
Consider a database that contains names, addresses, phone numbers, and e- mail addresses of physicians in the state of Texas. This database is known to have a number of errors: some records are wrong, some are missing, and some are obsolete. If you compare the database to the true population of physicians, it is expected to be 85% accurate. If this database is to be used for the state of Texas to notify physicians of a new law regarding assisted suicide, it would certainly be considered poor quality. In fact, it would be dangerous to use it for that intended purpose. 24 2.1 Data Quality Definitions 25 If this database were to be used by a new surgical device manufacturer to ﬁnd potential customers, it would be considered high quality. Any such ﬁrm would be delighted to have a potential customer database that is 85% accurate. From it, they could conduct a telemarketing campaign to identify real sales leads with a completely acceptable success rate. The same database: for one use it has poor data quality, and for another it has high data quality.	J. E. Olson, “Data Quality: The Accuracy Dimension”, Morgan Kaufmann Publishers, 9 January 2003.
The patient’s identification details are correct and uniquely identify the patient.	P. J. Watson, “Improving Data Quality: A Guide for Developing Countries”, World Health Organization, 2003.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
Determines the extent to which data objects correctly represent the real-world values for which they were designed. For example, the sales orders for the Northeast region must be assigned a Northeast sales representative.	D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008.
The data value correctly reflects the real-world condition.	B. BYRNE, J. K., D. MCCARTY, G. SAUTER, H. SMITH, P WORCESTER 2008. The information perspective of SOA design Part 6:The value of applying the data quality analysis pattern in SOA. IBM corporation.
The data correctly reflects the Characteristics of a Real-World Object or Event being described. Accuracy and Precision represent the highest degree of inherent Information Quality possible.	ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
Is the information precise enough and close enough to reality?	EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer.
1) Each identifiable data unit maps to the correct real-world phenomenon. 2) Non-identifying (i.e. non-key) attribute values in an identifiable data unit match the property values for the represented real-world phenomenon. 3) Each identifiable data unit represents at least one specific real-world phenomenon. 4) Each identifiable data unit represents at most one specific real-world phenomenon.	PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a.
1) The degree to which an information object correctly represents another information object, process, or phenomenon in the context of a particular activity or culture. 2) Closeness of agreement between a property value and the true value (value that characterizes a characteristic perfectly defined in the conditions that exists when the characteristic is considered. 3) The extent to which the correctness of information is verifiable or provable in the context of a particular activity.	STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733.